Quality Assurance Manager


As one of North America s largest independent manufacturers of consumer packaged goods ( CPG ), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ( HPC ), over-the-counter ( OTC ), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise.

has over 5,000 employees and operates 29 manufacturing facilities strategically located throughout North America.

Performs and/or direct all quality assurance activities throughout the production facility to ensure adherence to all customer and regulatory requirements and finished goods produced meet specifications. This includes quality auditing, quality compliance, quality investigation (internal and external), quality systems, incoming quality control, packaging inspection, customer complaints, process deviations, batch record review and product release.

Must have Cosmetics or/ Chemical experience.

Essential Job Functions

  • Ensures packaging operations adhere to all regulatory, GMP and customer requirements for finished goods quality.
  • Maintains a working knowledge of government and industry quality assurance codes and standards.
  • Ensures all incoming testing of packaging and chemicals are completed according to GMP and customer requirements.
  • Provides technical assistance to other departments, suppliers and customers as needed.
  • Audits batch records to ensure compliance with applicable regulations.
  • Investigates non-conformance batches and finished products.
  • Assists with all customer and regulatory audits.
  • Interacts with customers as required to support new product startups and development.
  • Develops ways to improve component, on-line and finished product inspection methods to improve quality.
  • Maintain formal quality improvement program, including supporting methodology, tools and training materials.
  • Develops processes and tools to measure, monitor and track quality improvement.
  • Directs core processes and/or systems reviews
  • Assess critical-to-quality gaps, determine root causes, build business cases for improvement opportunities and implement control procedures to measure and monitor results.
  • Builds relationships with business leaders to understand business objectives and priorities, and to collaboratively identify quality improvement initiatives.
  • Manages and directs testing team direct reports; Provide supervision, coaching and counseling to assigned staff.
  • Routinely walks the production floor to validate quality processes and product by observing, engaging, and helping to improve quality activities during all production and test runs
  • Actively lead by example the quality culture for the location
  • Significant understanding and hands-on experience working with Personal Care/Cosmetic products and compliance standards
  • Experience in application of the Federal Food, Drug, and Cosmetic Act, Sec. 704 (21 USG 374)
  • Experience with Lean Manufacturing Principals, Six Sigma, Sanitation validation


Bachelor degree (or higher) required in area of discipline

  • Excellent math and problem solving skill set
  • Excellent organizational skill set
  • Excellent computer skill set including Microsoft Office (Excel, Word, Powerpoint, etc)
  • Working knowledge of lab equipment Refractometer, viscometer, pH meter, digital titrators and analytical balance
  • Working knowledge of wet chemistry
  • Mechanical aptitude in relationship to lab equipment and understanding of production equipment
  • Ability to work in a team and independent environment
  • Strong leadership skill set
  • Ability to communication both verbal and written

A Career with KIK Offers:

KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

Thank you for your interest and consideration of a position with KIK Custom Products.

KIK is an Equal Employment Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regards to race, color, age, religion, sex, or national origin.

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