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Cust Svc Representative I

GC America is growing at twice the rate of other companies in the dental industry and our growth requires new team members to grow with us. At the heart of our success are our Customer Service Representatives who make sure with our dealer partners have what they need to be successful.
Our Customer Service Reps?
Enter all Purchase orders same day
Enter in Free Goods invoices daily
Handle inquiries regarding placing orders, invoicing and credits
Answer product questions requiring knowledge of the IFU
Enter Return Authorizations and issue call tags
Enter complaints into CRM systems
Process literature requests
Provide price quotes
Manage open orders
Review inventory availability with customers as requested
Follow up with customers questions within 1 business day
Participate in TQM improvement activities
Other duties as assigned
Qualifications
High School diploma
Bilingual speaking proficiency in Spanish/English required
SAP experience preferred
Minimum 1 year experience as chair-side Dental Assistant preferred
Excellent verbal communication skills (diction, pronunciation and grammar)
Detail oriented and organized



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