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Produce Clerk, 2504 Merrionette Park

Updated 6/2011
JOB TITLE: Farmstand Clerk
DEPARTMENT: Farmstand
PURPOSE:
Provide prompt, efficient and friendly customer service. Stock, rotate and replenish merchandise and ensure highest quality standards are met. Process deliveries, breaking load down onto stock carts or U-Boats, and transferring to sales floor. Comply with Company policies on freshness dating. Maintain clean work areas by consolidating and organizing product.
WORKING RELATIONSHIPS:
Accountable and Reports to: Store Director, Asst. Store Director, Farmstand/Perishable Manager
PRIMARY JOB FUNCTIONS:
Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store.
Genuinely thanks each customer and invites them back.
Assists customers by: (examples include) o escorting them to the products they're looking for
o securing products that are out of reach
o loading or unloading heavy items
o making note of and passing along customer suggestions or requests
o performing other tasks in every way possible to enhance the shopping experience.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Answers the department telephone promptly and provides friendly, helpful service to customers who call; including taking product orders.
Understands and practices proper sanitation procedures and ensures the work area and sales floor is always clean and neat.
Processes incoming product deliveries by recording codes on perishable product, verifying product being received; unloading product and moving to designated storage areas according to "5S" standards.
Ensures an adequate product supply is ready and on hand and develops or follows a production list.
Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands.
Anticipates product needs for the department on a daily basis.
Culls the products in the department; reviews the status and appearance of products for freshness and replenishes and rotates product.
Cleans department shelving, display areas, food preparation surfaces, floors, doors, walls, and storage areas according to sanitation schedule and standards.
Removes trash in a timely manner.
Disassembles and flattens packing boxes and loads disassembled boxes into the baler.
Ensures total department remains organized according to "5S" standards.
Cuts, trims and wraps fruits and vegetables as necessary.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.
Reports to work when scheduled and on time.
Checks invoices against delivered products and supplies.
Completes all daily bookwork, record keeping, and documentation required by Company, Store Director or Farmstand/Perishable Manager.



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