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Clerk Bakery, 2504 Merrionette Park

Updated 6/2011
JOB TITLE: Bakery Clerk
DEPARTMENT: Bakery
PURPOSE:
Provides prompt, efficient, and friendly customer service. Retrieves, prepares, and packages bakery goods to put out on display. Handles food in a safe manner and ensures the sales floor and processing areas are clean, sanitary, fresh, and full.
WORKING RELATIONSHIPS:
Accountable and Reports to: Store Director, Asst. Store Director, Bakery Manager, Bakery Crew Chief
PRIMARY JOB FUNCTIONS:
Provides prompt, efficient, and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store.
Genuinely thanks each customer and invites them back.
Assists customers by: (examples include)
o escorting them to the products they're looking for
o securing products that are out of reach
o loading or unloading heavy items
o making note of and passing along customer suggestions or requests
o performing other tasks in every way possible to enhance the shopping experience.
Answers the department telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Maintains sales floor which includes stocking racks and tables, pulling stale product, cleaning up miscellaneous spills and loose debris.
Prepares, processes, packages, and labels all Bakery products.
Inspects all Bakery products for quality and freshness, rotates products on display for sale and in reserve areas and removes products with expired shelf life.
Assists customers with special orders via telephone, online orders, or in person.
Pulls product from freezer and other reserve areas to fill sales floor.
Cleans all bakery utensils, equipment, merchandising tables and cases, food preparation surfaces, floors, doors, walls and storage areas according to sanitation schedule and standards.
Removes trash in a timely manner.
Disassembles and flattens packing boxes and loads disassembled boxes into the baler.
Prepares and completes all daily record keeping and documentation required by the Company, Store Director or Bakery Manager.
Decorates product to achieve customer satisfaction by using all company approved methods which may include edible image printer.
Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands.
Keeps the department and storage area organized according to "5S" standards.
Monitors temperature of all display and storage units for proper product holding.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.
Reports to work when scheduled and on time.
Checks invoices against delivered products and supplies; places them in designated product storage areas according to "5S" standards.



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